Del Lago Resort & Casino
This is my second visit. We look forward to seeing you soon. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking. The wait for food to be served was quite long and the wait for the final bill was also too long. Nancy Lofaro United States of America. Loved the Check in service with the offered glass of champagne.
We ordered "before dinner" drinks and they were not ready for about 15 minutes and then I had to go to the bar and retrieve them. The same thing happened a while later when one of our guests requested a second drink. Again, I went to the bar to retrieve it. The wait for food to be served was quite long and the wait for the final bill was also too long.
I would not return to an evening meal in Portico unless bar and dining service improved dramatically. On the other hand, myself and relatives have enjoyed numerous brunch occasions there. Very extensive wine and cocktail list but on the expensive side. Enjoyed 2 Finger Lakes wines and would like to see more on the list. Waiter friendly, food was excellent. My overall opinion of the hotel and spa is wonderful with one exception. Our last meal had dreadful service.
We had a 5: Very very poor service and both couples having dinner, we're angry. The food was very good , well worth the price of the meal. The servers were very attentive and friendly. I would recommend this restaurant. This is my second visit. This time far exceeded the first. My wife and I have enjoyed several fine meals here. It's an elegant dinning experience with perfectly prepared meals.
Friendly staff and great food. We had our Anniversary Dinner here due to its romantic appeal. We had a great experience at Portico. It was our 1st anniversary and the food and service was fantastic. We are glad we drove 45 minutes and spent the night at the hotel. We would recommend this experience to everyone. Maybe the best service ever by our great waiter Michael. Food is just ok and drinks were very skimpy! They need some better choices on menu Corbin was excellent waiter -very attentative.
T hefood was great. Pork Chop was very fatty - not good at all. I can make potatoes much better than what was served. My salmon was very good. People next to us were ready to walk out - we arrived after them, ordered after them and they were still waiting for their meal. They were not pleased with lateness and the quality of food and they did not order anything that would take longer than our meal. Overall, people were not pleased with their food. Would not go to the Portico again.
Vine and Specialie have much better food and much less expensive. Very overpriced at Portico. Was anticipating a special experience but immediately felt uncomfortable because the hostess was quite miserable and didnt seem appropriate for that position. She seemed to continue the attitude with the other patrons as well.
The food however was absolutely delicious and worthy of a return visit. We had the veal milanese, the best meal I have ever had, and the pork chop, which was also delicious. This however was overshadowed by the absolutely worst service we have ever received in an upscale restaurant. Too numerous to mention all the complaints. Slightly redeemed by complimentary champagne for our anniversary. Would absoluted try again, hoping to find better wait staff. Food was outstanding and Rolland is a great server-we highly recommend him and this restaurant is wonderful.
Excellent Dinner with Family after an enjoyable afternoon in the Casino. The food was excellent from Appetizers to Main Course. Unfortunately, we were too full to enjoy a dessert but they looked Yummy going by.
Definitely will be returning! First time there and everything was amazing! Great menu and atmosphere! Wonderful experience, Best Rib Eye Steak in the region. Portico is a great restaurant for food and cocktails. Cocktails - they had a different selection then at the casino floor, so if you cannot find your brand at the casino floor, check at the restaurant bar and vice versa, which happened to us. We were sadden to learn that she was unable to accompany me to any Thank you for your review.
We apologize your stay did not live up to our expectations. We work to make sure all guests know that the Casino and attached eateries are 21 years and older, and we do apologize for the miscommunication. If you get a Bonus the win is minimum.
We enjoy seeing our guests have a great time and we apologize this was not the case on your visit. We will send this feedback to management. Plenty of restaurants in the building, along with one stage venue inside, they have a tent outside for the comedy show, and I am sure other shows.
We counted 8 food locations in the building, with We appreciate this feedback. We are so glad you enjoyed your stay and look forward to seeing you again in the future. Had an enjoyable time here, albeit only for a few hours.
Typical casino, lots of penny slots which aren't really a penny. We are happy you enjoyed your visit and look forward to seeing you again soon! Were camping nearby, so decided to check out the casino. Looks huge from outside. No cigarette smell, which is a bonus. Plenty of game tables along with slots. Had late lunch Buffett. Expect a long line at dinner time. We are glad you stopped in and look forward to seeing you again in the future.
My husband plays poker or black jack and I play the slots. We always have a good time. The buffet offers a large selection of great food. We are so glad you enjoyed your visit and will send this feedback to management. When you come to this place ,you want to say to yourself "I should not have eaten snacks before coming here".. Try getting a slice of steak and a piece of hummungus meatballs.. Thank you for your review, Zaida! We look forward to seeing you again soon!
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Thanks for your response. Superior Double Room 2 full beds. Double Room 2 full beds. Deluxe Junior Suite 1 queen bed. Basic Triple Room 1 queen bed.
Deluxe King Suite 1 queen bed. See availability Area Info — Excellent location — show map Guests loved walking around the neighborhood! Hobart and William Smith Colleges. Three Brothers Wineries and Estates. Syracuse Hancock International Airport. Greater Rochester International Airport. The only option open late night after midnight is the pizzeria.
The staff is extremely friendly. Nancy Lofaro United States of America. It's new, and only one fine dining restaurant open, but it was so great we ate there every night. As for the casino - I was disappointed that drinks were not free while gambling, but they accepted winnings as payment. We both loved it - and the bed!!!! Judith United States of America. Are you missing any information about this area? Portico By Fabio Viviani Food: Farmers Market Buffet Menu: Sociale Cafe No additional info available.
Vine Bar and Grill Food: Why book with us? Pets Pets are not allowed. Accessible Parking Secured Parking. Languages Spoken French Spanish English. What topic s do you want to know more about? Hairdryer Bathroom features shower, bathtub, etc. Policies Pet policies Cancellation policies Couples policies are unmarried individuals allowed? Other Enter your feedback. Thanks for your help! Your opinion helps us figure out what kinds of info we should ask properties for.
Children and Extra Beds All children are welcome. All children under 2 years are charged USD 30 per night in a crib. All children under 12 years are charged USD 30 per night for extra beds. Any additional older children or adults are charged USD 25 per night for extra beds. The maximum number of extra beds in a room is 1. Any type of extra bed or crib is upon request and needs to be confirmed by management.
See availability The Fine Print. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Reviews Vision We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Reviews Principles Contributions to Booking. After a review has been submitted, you can modify it by contacting Booking.
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They won't go away unless you say so. Enter a destination to start searching. No children 1 child 2 children 3 children 4 children 5 children 6 children 7 children 8 children 9 children 10 children. I'm traveling for work. Free parking is available. Like this one but not totally sure yet? What guests loved the most: The hotel offers free WiFi and guests can swim in the indoor pool.
Stayed in September Clean rooms Stayed in September Stayed in August The Vine was very comfortable to see a show. The Best of Waterloo Click here to see more properties near popular landmarks in Waterloo. Institutions Hobart and William Smith Colleges. Save time, save money! Enter your email address and we'll send you our best deals Subscribe. Unique Places to Stay Reviews Unpacked: Verified reviews from real guests.